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Category Archives: Value Proposition

How mature is your marketing?

By | customer centric marketing, Customer Insight, Marketing Maturity, Marketing Strategy, Small Business Marketing, Value Proposition | No Comments

I have just finished reading the book Connect the Experience. This book tracts the maturity level of a company based on a customer centric approach. What I really love about this book is that it is connecting all the activity we do to a maturity model and is based on the customer experience.
Customer Marketing Maturity Level

This book acknowledges the dramatic change in the marketing landscape that has occurred over the past few years and how customers are now in control of this landscape. “Even though we’re faced with radical changes in customer behaviours, expectations and preferences as a result of technology, to lead the next generation of customer experience does not begin with technology. It starts with people.”

Businesses want to do the right thing by customers and what to have brands that both employees and their customers love. We all have sincere intentions (for the most part) and recognise that the future of business lies in customer experience however “only 37% of executives are actually beginning to move forward with a formal customer experience initiative.” As the Connect The Experience a spouses these companies that aggressively invests in customer centricity in the innovation of products, processes and services will grow faster.
“The future of digital marketing and customer experience is in your hands. Feel it. Design it. Advance it.”

What I love about this book is the resources around mapping the maturity of your marketing. It is worth checking out.
Customer Journey

We also have our owns audit tool for SMBs. marketing audit tool.

Adobe also has a great digital marketing maturity assessment survey.
Digital Marketing tool

Adobe state; Digital Marketing success is dependent upon an organization’s focus and investment in its People, Processes, and Products necessary to deliver successful customer experiences. The strength of each area is measured by its ability to execute across the seven Digital Marketing dimensions; which include Channels, Audiences, Context, Content, Assets, Campaigns, and Data.

Stick to the vision and the plan

By | customer centric marketing, Value Proposition, vision | No Comments

Today I had a conference call with a prospect who was looking at running a campaign. It was clear that the campaign was relying on a lot of external factors and was not in his core competency or something he felt comfortable doing. This is a common scenario for SMBs as lead generation becomes more of a marketing skill set and less sales. PlanningMaking decisions about what work to take on or what lead generation campaigns to run always come back to two key questions:
1. What are we really good at?
2. What is our vision for this business?

If it doesn’t tick both of these core questions then it is best to walk away, no run!
Don’t get me wrong I am all about Audacious but always ask the question:
Why am I doing this? We sometimes get so caught up in the doing that we forget to check-in and see if it is the best use of our time and resources. If you need to outsource it and it still ticks all the boxes as an activity that is worth the effort then great.
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When you have a well defined purpose and a well defined set of values or business principles it makes big and every day decisions easier. It gives you a filter. Bernadette Jiwa from TheStorytelling.com has a great download 20-questions-to-ask-yourself-before-launching-an-idea. Most of these questions can be applied to any marketing or business decision.

Resources

Vision Mission and Values2

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