Last year saw record shopping online in Australia and no doubt it will be a similar trend this year. IBS report states,”Revenue generated by Australian online retailers is expected to increase 8.3% per annum over the five years through 2012-13 and total $11.3 billion.”
- Online shopping in Australia is expected to expand its share of the retail market from 2 to 3 percent to 7 to 8 percent – closer to the threshold it already occupies in the U.S. and the U.K
- Huge growth in the online House and Garden sector (where consumers browse online and buy in store – we love to research!)
- Growth in the electronics sector – with car audio, games, LCD TVs, DVDs, XBox 360s and CDs all commonly searched
- Continued growth in traffic to shopping and classifieds websites
How are you going as a business get remain visible over the festive season?
Watch this webinar by Experian knowledge Centre
1. Start your Christmas promotion before November because consumers buy in November for Christmas.
2. Sunday is the biggest shopping day online.
3. Boxing Day is still a hit for retailers and are looking online for the sales before this date.
4. We are involved in research online before we buy
5. Email should not be underestimated when compared with search and social
6. Growth, better SEO, key terms and consumers online activity.
7. Engage often and early.
8. Guarantee delivery dates.
9. People are activity on social forums around Christmas.
10. Use Sale, Christmas and New Year terms in SEO
11. Mobile use in store up by 10%. Do you have a mobile site.
12. Free shipping works
13. Offers – 2nd offer or complimentary offers online
14. Shopping cart – 67% abandonment. Use follow up email to re-capture
15. Wishing lists work as a follow up email idea.
Ideas for B2B
1. Make a connection with clients. Sometimes the physical card / postcard is still nice as long as you personalise it. Otherwise don’t bother. E-cards , smilebox and Jibjab can be a funny way to inject some personality into your brand. Sometimes highlighting or supporting a cause might be the way to go.
2. Use it as a way to promote your IP, 12 top blog articles, Free webinar, e-book etc
3.Celebrate with clients in a Christmas function. There is nothing like pressing the flesh with people to reconnect and ignite a new interest in the next years planning.
4. Package some NY planning services and make them order able online. A gift of a service is also a good idea. $200 worth of small business planning. Gift cards work equally well for B2B.
5. A gift as long as it is useful for both. A calendar with your logo, a mouse mat, coffee mug. Something visible.
In a white paper called Retail in Australia: It’s Time to Embrace the Digital Future.’ there is a nice summary of where we are.
“Whether Australian retailers are ready or not, the local retail landscape has irrevocably changed. From ‘bricks and mortar’ to ‘bricks and clicks’ to purely ‘e-tail’, consumers are demanding more from traditional retailers and there are significant risks for those who do not to keep up with the pace of change.“Consumers are looking for more than a web presence, they want convenience and value online, through features like free shipping and free returns, making it challenging for those retailers who have yet to embrace e-commerce to catch up. Bricks and mortar retailers need to take action now if they want to become competitive in the online space, offering a way for consumers to connect both online and offline,” said Matt Glasner, General Manager of Experian Marketing Services.
Some Xmas campaigns
I thought were funny and worth sharing. Merry Christmas