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Meeting unmet customer needs, creates market leadership

Chip Conley in his book Peak uses Maslow to define how companies should be reviewing their marketing strategy.

Basically he asks a couple of key questions. One taken from Peter Drucker is for companies to ask:

What business are we in? And what are the unrecognised needs of our customers? Conley then gives some great examples how companies have moved up the pyramid to delight and surprise customers by doing some creative thinking and mind reading to exceed their expectations and gain a brand passion.

He talks about Apple and Target as examples of how to use the Maslow framework to understand customers and their desires.

It might be an idea to put your company into the framework and see if you are more enlightened by this exercise.

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  • Hi Charlie. This site is all done on wordpress. WordPress allows you to set up categories that then browsers find. It is easy to do once you play around with it. These categories are referred to as tags. Hope this helps.

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